Terms of Service

Effective date: 10 July 2026

These Terms of Service ("Terms") are a legal agreement between PickPackTrack ("we", "us", "PickPackTrack") and the business or person using our service ("you", "Customer"). By creating an account or using the service you agree to these Terms, our Privacy Policy, Data Processing Agreement and Cookie Policy.

1. The service

PickPackTrack is order-fulfilment software that imports orders from your connected sales channels, produces shipping labels and customs documents through connected carriers, and tracks despatch. Features depend on your subscription plan and enabled modules.

2. Accounts & eligibility

You must provide accurate details, keep your credentials secure (including any required multi-factor authentication), and are responsible for activity under your account. You must be a business (or acting in a business capacity) and able to enter into a contract.

3. Subscriptions, fees & billing

• Paid plans are billed in advance on a recurring basis through our payment provider (Stripe).
• Subscriptions renew automatically until cancelled; you can cancel from your account and it takes effect at the end of the current billing period.
• Fees are exclusive of VAT unless stated. Except where required by law, payments are non-refundable.
• We may change pricing on reasonable notice; changes apply from your next billing period.
• Usage above your plan's allowances may require an upgrade to continue.

4. Acceptable use

You must not misuse the service, including: breaking the law; infringing others' rights; uploading malicious code; attempting to breach security or access other tenants' data; reselling the service without permission; or using it to send unlawful or unsolicited communications.

5. Your data & data protection

You retain ownership of your data and your customers' data. Where we process personal data of your customers on your behalf, we act as your processor under the Data Processing Agreement, and you are responsible for having a lawful basis to provide it. Our handling of personal data is described in the Privacy Policy.

6. Third-party services

The service connects to third parties you choose (carriers and sales channels). Your use of those is governed by their own terms and accounts; we are not responsible for their acts, availability or charges. You authorise us to exchange the data needed to provide the service.

7. Intellectual property

We and our licensors own the software, brand and content. We grant you a limited, non-exclusive, non-transferable right to use the service during your subscription. You may not copy, modify, reverse-engineer or create derivative works except as allowed by law.

8. Availability & support

We aim to keep the service available and provide reasonable support, but unless a separate service-level agreement says otherwise, the service is provided without an uptime guarantee and may occasionally be unavailable for maintenance or reasons beyond our control.

9. Warranties & disclaimers

Except as expressly stated and to the extent permitted by law, the service is provided "as is" without warranties of any kind. We do not warrant that it will be uninterrupted or error-free. Nothing in these Terms excludes liability that cannot be excluded by law.

10. Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential loss, or for loss of profits, revenue, goodwill or data. Our total liability arising out of or in connection with the service in any 12-month period is limited to the fees you paid us in that period. Nothing limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be limited.

11. Suspension & termination

You may stop using the service and cancel at any time. We may suspend or terminate access if you materially breach these Terms, fail to pay, or where necessary to protect the service or others. On termination your right to use the service ends; we handle your data per the Privacy Policy and DPA (including deletion/return and retention rules).

12. Changes to these Terms

We may update these Terms; material changes will be notified (for example by email or in-app) and the effective date updated. Continued use after changes take effect means you accept them.

13. Governing law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, subject to any mandatory rights you have as a consumer where applicable.

14. General

These Terms (with the policies referenced) are the entire agreement between us. If any part is unenforceable, the rest continues to apply. We may assign these Terms as part of a reorganisation or sale; you may not assign without our consent. Our failure to enforce a right is not a waiver.

15. Contact

Questions about these Terms? Email privacy@pickpacktrack.com.